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SOLVING PROBLEMS
WITH CONTRACTORS page 2
(Continued)
• Always go directly to the builder first with your complaints. Do not send letters to lawyers, government agencies, home builders associations or any other third parties before you have given your builder a reasonable chance to correct the problem. Interference from outsiders may impede the handling of your complaint. Also, sending angry, sarcastic or threatening letters is not likely to expedite your case. Such letters usually do more harm than good.
• Contact outsiders only if you have reached an impasse with your builder. Try to avoid legal proceedings. Lawsuits are expensive and time consuming and should be attempted only as a last resort.
• In the event of an impasse, contact your local home builders association. In Washtenaw County, this is BRAG Ann Arbor. If your builder is a member, we have a system for examining and resolving construction complaints without going to court. The builders association may be able to bring both sides together to reach an agreement. Start by sending us information in this written complaint form.
• Remember that most builders are seeking customer referrals and repeat buyers. They want you to be satisfied. If a problem develops, remain calm and approach your builder in a reasonable manner. By following the procedures described above, chances are that you will be able to resolve the problems.
Information courtesy The National Association of Home Builders
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