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SOLVING PROBLEMS
WITH CONTRACTORS page 1
Handling Conflicts Appropriately
Even the best built homes are likely to develop a few problems. Most of these are corrected routinely by the builder. However, if a non-routine problem should arise, you should follow certain procedures to correct the situation.
First, identify the exact nature of the problem. Then you should put it into writing and send it to the builder. Many builders require all complaints to be in writing and will respond to telephone complaints only in emergencies.
Use the following guidelines when you write a letter to report a concern:
• Include your name, address, and home and work telephone numbers.
• Type your letter if possible. If not, use printing or handwriting that is easy to read.
• Keep your letter brief and to the point, but include all relevant details.
• State exactly what you want done and how soon you expect the problem to be resolved. Be reasonable.
• Include all relevant documents regarding the problem. Send copies, not originals.
• Keep a copy of the letter for your files.
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