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Customer Service Training Offered Online from NAHB

Make your business grow by keeping your clients happy during and after the sale! This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come. As a graduate of this course, you will be able to:
• Understand customer expectations and behaviors
• Set appropriate service criteria
• Establish quality standards and communicate them
• Administer the customer service process
• Know your obligations for warranty service and fulfill them
• Enhance your repeat and referral sales
Visit www.nahb.org/customerservice for full details and to register.
Competency Training Offered Online
The Michigan Association of Home Builders (MAHB) has teamed up with the Michigan Propane Gas Association to present an easy to use resource to complete continuing competency training online at www.buildingmichigan.org. Participants can watch three podcasts and can print off a certification of completion at the conclusion of the videos. This documentation must be kept on file (in case of an audit) by the participant.
There is no grace period for completing this training. If you are audited and it is determined that you did not complete your continuing competency training by May 31st, you may be required to complete 60-hours of pre-licensure training before re-establishing your license.
Contact Christine Hill at 734-996-0100, send an e-mail to chill@bragannarbor.com.
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